So you’ve just won some money at an online casino, and now you want to cash out. First of all, Good Luck , because that’s what you’ll need to get a hold your cash. Secondly, the old adage “always be prepared” applies. If you don’t have the necessary information required by the casino’s fax back form, you’ll need to scavenge through your credit cards and utility bills to get the right documentation. All of this is a big pain in the rear, and it’s made to be this way on purpose.

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Why make customers jump through hoops? Simple: the online casino doesn’t want you to take your money out. Instead, they would rather have the balance linger in your player’s account, just long enough for you to get back to the slots or gaming tables to play some more. Adding an annoying fax back form is just another way of keeping the money in the house’s bank accounts, even though it is technically still yours. In the meantime, while this cash sits in limbo, it will no doubt contribute to the casino company’s profits by earning interest at their bank.

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Fax Back Form Essentials

1. Copy or Scan of: Driver’s License, Passport, or other Government Issued ID – First off, be assured that online casinos are not in the business of making fake IDs and reselling them. This is very difficult to do from a copy or scan of an ID, so feel comfortable that your information is safe. You’re a more profitable player when your ID is verified opposed to stolen or duplicated. This would get in the way of casino operations, and that’s the last thing they want.

   Important Notes: Many fax back forms require both FRONT and BACK scans/copies of your photo ID. This isn’t really a big deal in the grand scheme of things, and is just meant to make sure you’re who you claim to be. The last thing you want is someone else withdrawing your winnings.

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3. Copy or Scan of: All Credit Cards You Used to Deposit to the Casino – Again, like the photo ID, you can feel safe sending off scans to the casino. Remember, when they require “ALL” credit cards, they mean “ALL” credit cards, no matter how much or how little you deposited per card. Most forms have space for 2 cards. If you used 3 or more, add a note to the form and attach the copies of these cards to your document.

   Important Notes: Many fax back forms require both FRONT and BACK scans/copies of your credit cards.

4. Copy or Scan of: Address verification documents – The casino needs proof from a 3rd party authority that your address is valid. The only way to get this information is to request one or two of the following documents:
   

   - A Recent Utility Bill (Gas • Water • Electric • Phone) Full bill, not just the envelope.
   -A Recent Bank Statement
   -Voided Check

   We recommend, in the interests of privacy, that you use a marker to blot out any non-essential information the casino doesn’t need, ie. the dollar amount of your phone bill or the transactions listed on your bank statement. Wherever possible, protect as much information as possible while meeting the casino’s requirements for ID verification.

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What if I don’t have a Scanner or Fax?

This is a very common issue many casino customers face. You might have all the necessary documents, but missing the means to actually get the information to the casino. Here are a few ideas to work around this issue:

1. Use you Digital Camera to take pictures of the documents, then upload the photos to your computer. Place the documents on a piece of white paper (as a background) so that the ID is discernible in your image. You can also photograph the actual Fax Back form, if required.
2. Visit a friend or family member with a scanner or fax machine. The process of scanning all the documents will probably take around 20 minutes.
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4. Visit a Kinko’s, Office Depot, or similar store that has copy machines and scanners available. When you use the store’s machines, make sure you do so in privacy, so that your information doesn’t get stolen or misused. Save the scans to your email account (ie. if you have Yahoo, upload them as attachments and email yourself), or use a flash drive or cellular phone to store them. ALWAYS delete the documents on the store computers, even if they state that documents get erased automatically. Play it safe and you won’t have any problems.
5. Use www.efax.com – For a minimal monthly fee, you can use Efax to literally fax any document on your computer to another computer or telephone number/standard fax machine. Efax is extremely convenient and the process of sending your documents takes about 5-6 minutes.

Parting Advice: Once you’ve scanned documents that don’t have an expiry period with the casino, meaning what they consider to be a “recent” telephone bill or bank statement, save them on your computer for future use. For example, your Government issued photo ID doesn’t need to be scanned each time if you save it on your PC or Laptop.

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